Overview
The SaaS deployment is hosted and operated by Quelden. You get the full Enclave security model without managing any infrastructure. The security guarantee is identical to self-hosted deployments — Quelden operates the servers, but cannot read your files. Your keys are in your KMS or our HSM; we hold only ciphertext.What Quelden manages
- Server infrastructure and uptime
- TLS certificates and renewal
- Security patching and updates
- Database backups
- HSM operations (if using Quelden-managed keys)
What you control
- User and Org Unit management
- Room creation and membership
- Encryption keys (BYOK/HYOK optional)
- Audit log exports
- Data retention settings
SLA
| Metric | Target |
|---|---|
| Uptime | 99.9% monthly |
| Incident response | < 1 hour for P1 |
| Data recovery point | < 1 hour |
| Data recovery time | < 4 hours |
Data residency
Choose your region at signup:- India (Mumbai) — default for Indian customers
- EU (Frankfurt) — GDPR-aligned
- US East (Virginia)
- US West (Oregon)
- Singapore